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Computer Support Specialist
Computer support specialists assist individuals with computer questions and problems. After someone encounters a problem, support specialists diagnose it and propose solutions to repair it. Support specialists frequently respond to concerns on the telephone or via e-mail. Some meet with customers to answer questions. When responding to concerns on a telephone, support specialists usually lead callers through a step by step process to solve the problems themselves. Specialists also setup new software programs, printers, and other hardware. After installation, they usually show users how to utilize the newly installed equipment. Some computer support specialists prepare instruction manuals.
How do you prepare for this career?
Individuals can pursue several routes to begin a career as a computer support specialist. Those with degrees usually enjoy more opportunities. Some individuals complete associate programs before pursuing a career in computer support. Certain companies recruit individuals with bachelor's degrees. If college is not an option, interested individuals can earn a certification offered through an association or company.
How much will I earn?
During 2008, salaries for computer support specialists in the 50th percentile were between $32,110-53,640 annually. Specialists in the lower 10th percentile made $25,290 or less while those in the upper 10th percentile made $68,540 or more annually.
How many jobs are there?
Nearly 552,000 computer support specialists were employed during 2008 throughout the United States. They could be found in schools, government agencies, office complexes, electronics stores, and other companies.
What is the future outlook for this career?
Job growth in this industry is expected to increase since computers are utilized daily by most people. Specialists will also be hired to provide instruction about new software and computer technology. It is projected that job growth in this industry will increase at a higher rate than growth in other industries through 2016.
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